1. Information We Collect
We collect information that you provide directly to us, including:
- Contact Information: Name, email address, phone number, and physical address.
- Service Details: Information about your property, specific service requests (e.g., window cleaning, gutter cleaning, power washing), and scheduling preferences.
- Communications: Any messages, feedback, or inquiries you send us through our website contact forms or via email.
We also automatically collect certain information when you visit our website, such as your IP address, browser type, and how you interact with our pages.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our services.
- Process and respond to your requests for quotes and bookings.
- Communicate with you regarding appointments, billing, and service updates.
- Send you promotional materials or seasonal reminders (you may opt out at any time).
- Improve our website functionality and customer experience.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted vendors who help us operate our business (e.g., payment processors or scheduling software).
- Legal Requirements: If required by law, such as to comply with a subpoena or similar legal process.
- Safety and Protection: When we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
4. SMS and Text Messaging
If you provide your phone number for service updates or reminders, you consent to receive text messages from us.
- Opt-In: Consent is obtained through our online forms or verbal confirmation.
- Usage: We use SMS for appointment reminders, follow-ups, and billing inquiries.
- Privacy: Mobile information will not be shared with third parties or affiliates for marketing/promotional purposes.
- Opt-Out: You can reply “STOP” to any text message to opt out of future SMS communications.
5. Cookies and Tracking
Our website may use cookies to enhance your experience. You can set your browser to refuse all or some cookies, but note that some parts of the site may not function properly without them.
6. Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure.
7. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request that we correct or update inaccurate information.
- Request the deletion of your personal data, subject to legal and business record-keeping requirements.
8. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Sioux Empire Shine
Phone: (605) 215-6127
Email: contact@siouxempireshine.com
Location: Sioux Falls, SD